In Terminal Las Palmas, we are convinced that service efficiency and quality are only achieved by implementing management systems which enable the development of the entire workforce to their full potential. For this purpose, we have developed our own management system based on process management, which is applied both at the managerial level for the decision-making process and at the operating level for the performance of processes in all the company’s areas. Additionally, our Management System is based on 5 management susbsystems to ensure the process quality in the operating areas: